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Before opening a support ticket

Please include:
  1. Your FiveM artifact build number.
  2. F8 console output filtered for [nexdev_loadingscreen] (or any errors mentioning it).
  3. Whether the issue is reproducible from a fresh resource start.
  4. If audio/video-related: the file paths from Config.Songs and a dir html/assets/audio listing so we can confirm the files exist.
See Support & contact for how to reach us.